1. Are your designer items authentic? 
  • yes all of our designer items are authentic unless stated otherwise. 
  1. How long does shipping take ? 
  • shipping takes 3-20 BUSINESS days unless the item is on the ships in 24 hours. 
  1. How long does priority shipping take? 
  • Priority shipping takes 2-3 business days, this shipping applies to when the order is actually shipped out. 
  1. What shoe sizes do you offer?
  • We offer women size 6-10 & men size 4.5 - 12
  1. How can I get in contact with someone about my order?
  1. My tracking number has not updated yet, what do I do? 
  • If your tracking number has not updated yet please contact USPS & provide them your tracking number. 
  1. Can I change the shipping address on my order?
  • Yes, if you need to change the address on your order please email redfortunecustomerservice@gmail.com along with your order number, the name on the order, and your new shipping address. 
  1. Do you offer refunds?
  • No we do not offer refunds, however if you wish to receive a different item or you are unsatisfied with your order we offer store credit as well as store exchanges. 
  1. Do you offer signature upon delivery ?
  • Yes all orders, standard & priority, placed after January 1st 2021 automatically comes with signature upon delivery.
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